物流政策

Shipping Policy

Thank you for visiting and shopping at Hisiblue. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: For certain consumer electronics, additional testing and quality checks may be required before dispatch to ensure product safety. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Destinations

Currently, we exclusively ship to addresses within the contiguous United States. We do not ship to APO/FPO/DPO addresses or PO Boxes at this time, as electronics require secure delivery and signature upon receipt in some cases. Additionally, our shipping services do not cover certain remote island areas and territories (such as Hawaii, Alaska, Puerto Rico, Guam, and other U.S. outlying islands).

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable international carriers to ensure your electronics arrive safely and promptly.

Standard Shipping: Estimated delivery in 5 to 12 business days.

Please note: Delivery delays can occasionally occur due to international customs clearance, bad weather, or other unforeseen circumstances. The estimated delivery times are not guaranteed.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 to 48 hours after the package is handed over to the carrier. You can track your package directly on our website or through the carrier's official tracking portal.

5. Customs, Duties, and Taxes

Please be aware that the United States no longer offers a duty-free exemption for low-value imports. All orders shipped to the US are subject to applicable customs duties, taxes, and entry fees, regardless of the order value. Hisiblue is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer. If you refuse to pay these duties and the package is returned or destroyed by customs, we will not be able to issue a refund.

6. Damages and Lost Packages

We pack all our electronic devices with high-quality protective materials. However, if you received your order damaged during transit, please contact us immediately at support@hisiblue.com with photos of the damaged item and packaging. We will assist you in filing a claim and arranging a replacement.

If your package tracking shows as "Delivered" but you have not received it, please contact the local carrier. We are not liable for lost or stolen packages once they are marked as delivered.

7. Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout. We are not responsible for packages returned or lost due to an incorrect or incomplete address provided by the customer. If you need to update your address, please contact us at support@hisiblue.com within 24 hours of placing your order. Once the order has been shipped, the address cannot be changed.