Privacy policy

Privacy Policy

Last Updated: October 3, 2026

This Privacy Policy explains how Hisiblue ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Services"). Hisiblue is powered by Shopify, which allows us to provide these Services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read and understand how we collect, use, and disclose your information as described below.

1. Personal Information We Collect When we use the term "Personal Information", we mean information that identifies, relates to, describes, or is reasonably capable of being associated with you. Personal Information does not include anonymous or de-identified information. We may collect the following categories of Personal Information:

  • Contact Details: Including your name, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit/debit card numbers, payment methods, transaction details, and payment confirmations.

  • Account Information: Including your username, password, security questions, and account preferences.

  • Transaction Information: Including items you view, add to your cart, add to your wishlist, or purchase, as well as return, exchange, and cancellation history.

  • Contact Records: Including information you provide when you contact us for customer support.

  • Device Information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Including how and when you access or interact with the Services.

2. Sources of Personal Information We collect Personal Information from the following sources:

  • Directly from you: When you create an account, make a purchase, or contact us.

  • Automatically through the Services: From your device through the use of cookies and similar tracking technologies when you browse our website.

  • From our Service Providers: When we engage third parties to provide specific technologies or process your information on our behalf.

  • From our business partners or other third parties.

3. How We Use Your Personal Information We may use your Personal Information for the following purposes:

  • Providing and Improving the Services: To fulfill our contract with you, process payments, fulfill orders, manage your account, arrange shipping, handle returns/exchanges, and personalize your shopping experience.

  • Marketing and Advertising: To send you promotional messages via email and show you online advertisements for products based on your activity on our website.

  • Security and Fraud Prevention: To verify your account, provide secure payment experiences, and detect or investigate fraudulent, illegal, or malicious activities.

  • Communicating with You: To provide customer support and respond to your inquiries.

  • Legal Reasons: To comply with applicable laws, respond to legal processes, or investigate potential violations of our Terms of Service.

4. How We Disclose Personal Information We may disclose your Personal Information to third parties for legitimate business purposes, including:

  • To Shopify, our service providers, and vendors who perform services on our behalf (e.g., IT management, payment processing, shipping, customer support).

  • To business and marketing partners to provide advertising services.

  • When you explicitly direct us or consent to the disclosure.

  • Within our corporate group or affiliates.

  • In connection with business transactions (like a merger or bankruptcy) or to comply with applicable legal obligations and protect our rights or the rights of others.

5. Our Relationship with Shopify Our store is hosted by Shopify. Shopify collects and processes Personal Information about your visit to provide and improve their services. Your information will be transmitted to Shopify and third parties, which may be located outside your home country. To learn more about how Shopify uses your personal information and your privacy rights, please visit the Shopify Consumer Privacy Policy.

6. Third-Party Websites The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of these external sites. We encourage you to review their privacy policies before providing any Personal Information.

7. Children’s Data The Services are not intended for children under the age of 16, and we do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

8. Security and Retention No security measure is completely foolproof, and we cannot guarantee "absolute security." We recommend that you do not send sensitive information through unsecure channels. We retain your Personal Information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices Depending on your location, you may have the right to:

  • Access/Know: Request access to the Personal Information we hold about you.

  • Delete: Request that we delete your Personal Information.

  • Correct: Request that we correct inaccurate Personal Information.

  • Portability: Request a copy of your Personal Information to transfer to another party.

  • Opt-out of Targeted Advertising: You may have the right to opt out of the "sale" or "sharing" of your data for targeted advertising. If you access our website with the Global Privacy Control (GPC) enabled, we will automatically treat it as a valid opt-out request.

  • Manage Communication Preferences: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of the email.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

10. International Transfers Your Personal Information may be transferred, stored, and processed outside your country of residence. If data is transferred outside the European Economic Area (EEA) or the UK, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure adequate protection.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last Updated" date.

12. Contact Information If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, please contact us at: Email: support@hisiblue.com